Dr. Pham was friendly and personable. She tried her best to have good conversation, explain everything she was doing, etc. My prescription matched perfectly well, and she was able to give me great recommendations for contacts and lens options based on my lifestyle. I opted for a supply of disposable contacts to use for sports and the tier below sapphire lenses for every day.
Will is the best though. Incredibly friendly, an awesome helpful attitude, pragmatic and an honest salesperson who will do what he can to get you the best value. He knows the products they carry and all the techniques and tricks around using contacts and won’t let you leave until you’re confident in wearing your contacts and know what your buying with your glasses.
Incredibly patient staff, I held them up a good 30 minutes after closing trying to put in contacts for the first time. Not a sign of annoyance.
Will also worked with my insurance to get me a supply of contacts substituted for a second pair of glasses.
The frame I liked was a little out of my price range, but Will made a great recommendation on slightly more affordable frames that would sit and feel identical, without the name brand.
Lastly, they are pretty good at keeping in touch. When I had issues with ordering medical eye drops, they continued to pursue the issue with my insurance company and suggest alternative options to make sure I received the medication I needed.